Corporate Profile
Your Leader In Outpatient Tracking
From Order to Discharge... and Everything in Between
It’s not just day-of-service. From order to discharge, efficiently and effectively managed orders can be the difference between providers and patients utilizing your facility for their outpatient service needs, or risk losing them to another facility.
Where We Started and Why It Matters
We started with humble beginnings, providing basic Order Management and Outpatient Tracking to hospitals and healthcare organizations. Through continual innovation, listening to our customers and proactively anticipating market needs, we have grown our portfolio to provide comprehensive and robust end-to-end Outpatient Tracking.
Most importantly, throughout our growth and expansion, a top priority has been, and continues to be, operating with small-business familiarity and trusted relationships, while offering products and services for everyone - from smaller clinics and physician offices, to high volume acute care centers, and large healthcare systems.
The PatientPath™ Portfolio
Patient Experience
More than just a buzzword in today’s healthcare environment
Patients have become consumers and are taking ownership of the efficiencies and effectiveness of their care. And, if patients and their providers don’t have a superior experience, they will not just take their ‘business’ to another healthcare facility the next time - they conceivably will communicate that dissatisfaction across multiple mediums.
Today’s patient and provider experience extends to both short and long-term customer loyalty, e.g., revenue leakage – losing patients and provider referrals from your facility to another. This is where, and why, PatientPath offers a step up from other trackers.
Order Management
1. New Orders Worklist
Function: Easily catalog outpatient order received electronically and/or via fax
Advantage: Immediately index orders into database and eliminate lost orders
2. Unscheduled Orders Worklist
Function: Track and document scheduling attempts for each order
Advantage: Ensures all orders received are converted to scheduled appointments
Preregistration Management
3. Preregistration Worklist
Function: Track and document preregistration attempts and manage preregistration requirements
Advantage: Ensure highest percentage of fully preregistered patient prior to day of service to ensure quickest patient throughput on day of service
4. Financial Counselor Worklist
Function: Track and document patients that require financial assistance in order to meet the patient portion financial requirement
Advantage: Eliminate payment snafus on day of service
Waiting Room Management
5. Active Check In
Function: Robust staff assisted and self check-in options for scheduled and walk-in patients
Advantage: Streamlined patient intake on date of service
6. Waiting Room Worklist
Function: Real-time, self-refreshing waiting room queue providing visual and SMS alerts
Advantage: Bring order to an otherwise chaotic waiting room
7. Appointment Level Tracking
Function: Track patient through modality waiting room, treatment and discharge
Advantage: Great communication tool between registration and the modalities eliminating phone calls between the two. One click access to patient orders
Patient Experience and Staff Efficiency
By comparison to outpatient trackers that simply track day of service activity, PatientPath is a complete end-to-end tracking solution merging the Scheduling, Preregistration and Admissions processes, and providing all team members with up-to- the- minute current data. All of this behind-the scenes preparation facilitates staff efficiencies and improves the patient experience!
Creating An Impact
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MEDICON is established 1996MEDICON Consulting is established, providing Advanced NPR reporting and training
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Implementation of Module 1997Creation and implementation of MEDICON Auto Day Close for MEDITECH B/AR
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Order Management Introduced 2002First version of Outpatient Tracking and Fax Order Management created
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First Rebrand 2004Name change to MEDICON Software
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Visitor Management Introduced 2007First version of Visitor Management created
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Preregistration Tracking Introduced 2008First Version of Preregistration Tracking created
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First Major Revision 2015Major Revision of Waiting Room Management
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Second Major Revision 2019Brand new versions of Order Management and Preregistration Management
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New Strategic Officer 2020Frank Fortner, former president of iatricSystems, joins MEDICON
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Second Rebrand 2021Rebranding and name change to PatientPath LLC
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